Healthquest

Patient and Referral Data Platform for Healthcare Providers. One-stop, management and monitoring platform

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Overview

Healthquest is a healthcare and wellness service provider with multiple streams of care
provision including pharmacies, home health providers, infusion centers etc.Folio3
developed a middleware dashboard for HealthQuest, automating business flows and
enhancing connectivity with EHR systems and referral portals to streamline patient referrals.

Challenges

  • Legacy System Incompatibility: Existing healthcare systems struggled to seamlessly integrate with cloud-based architectures, leading to data silos and operational bottlenecks.
  • Manual Process Overhead: Traditional, manual processes in healthcare operations hindered the potential for automation and real-time data processing, limiting the benefits of cloud scalability.
  • Fragmented Referral Management: The complex and lengthy referral data entry into the EHR system CareTend added confusion and inefficiency to their workflow.
  • Lack of Centralized Reporting: The absence of a centralized reporting solution with graphical representations of business performance data created challenges in monitoring and analyzing operational metrics, hindering data-driven decision-making.
  • Inadequate Performance Analysis: The HealthQuest team sought a system that could analyze performance Key Performance Indicators (KPIs) and time spent on each case to understand their impact on business growth and performance. Real- time data analysis for executive decision-making was a critical need.

Solution & Benefits

Folio3’s suggested Cloud infrastructure for the HealthQuest project was designed to specifically address these cloud technology challenges and the unique pain points experienced by the HealthQuest team.
  • Simultaneous Cloud Connectivity: The middleware dashboard seamlessly connects with referral portals and the EHR system concurrently, utilizing cloud-native APIs for fetching and pushing data in real-time.
  • Sophisticated Cloud Alerts: The solution incorporates a sophisticated cloud-based alert mechanism, ensuring real-time updates for the team whenever a case is received through the referral portal.
  • Instant Collaboration in the Cloud: All users, from Care Coordinators to Account Executives and Pharmacists, engage with cases within a unified, web-based cloud platform. This enables instant collaboration and ensures that the latest updates are accessible to all stakeholders in real time.

Tools & Technologies Used

Cloud Stack

Development Stack

Milestones & Achievements

Time Saved

Elimination of manual processes resulted in a significant increase in productivity, saving tens of hours previously spent on manual tasks.

Real-Time Collaboration Metrics

Achieved significant improvement in team collaboration efficiency through a cloud-based platform, allowing for instant access to real-time case status and progress tracking.

Efficient Processing

With a team of 40+ executives, HQ has managed to process more than 3000 referrals since its go live.